Privacy & Cookies Policy
1.2 The purpose of this policy is to explain to you what personal information we collect and how we may use it.
3. What information do we collect?
3.1 We collect information from our users through the online registration process and by telephone, written correspondence and/or cookies via our Websites.
3.2 The minimum information we need to register a user is a username and/or an email address and/or a password. We may also ask you for other information that relates to the sale of goods and/or the supply of services. For example, we may need your credit card details for completing the transactions.
3.3 We may also request further information from you by questionnaire or survey so we can gain a clearer understanding of our users. Your response is voluntary and will help us to personalise services for our users.
3.4 We may receive personal information about you from other companies and organisations and we rely on these third parties to obtain your consent for us to use this information.
3.5 Where your information is provided or collected in the United Kingdom or other part of the European Economic Area ("EEA"), we may transfer your data to countries outside the EEA which may not guarantee an adequate level of protection for your data.
4. How do we use your information?
4.1 Please note that when you order goods and/or services from Skills CFA we may make enquiries about you for credit reference purposes. These enquires include searching your records held by any credit reference agency and checking any details held on you by any fraud prevention scheme. At all times where your information is disclosed to us we will protect it in accordance with this policy and keep it secure.
4.2 We collect different types of information about our users for three main reasons:
(A) to help us to improve the services we offer;
(B) to provide goods and services to users; and
(C) to revise our advertising and marketing strategies.
4.3 This might mean showing an advertiser how many visitors there are to each website, when they visited, for how long and to which areas of our Websites they went. We may share this information with our advertisers and to other companies which offer their goods or services on our Websites. It helps to show these organisations how effective our Websites are as sales channels for their products. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised.
4.4 So as to provide goods and services to you we may need to give your information to our service providers.
5.1 Cookies are small text files that are often created when you visit a website, and which are stored in the cookie directory of your computer. A cookie is created when you visit us. We use both permanent cookies and session cookies. The permanent cookie stores a random number on your computer to help us count the number of times users return to our site. The session cookie lets us know which pages within our site you visit. A session cookie only lasts for the duration of your using our website. Permanent cookies do not expire when you leave our sites and may be used on subsequent visits to the sites. Session cookies expire when you leave our sites or switch off your computer. These cookies are used to improve services for you in a number of ways, including:
- allowing you to browse the full site while having items in your shopping cart
- preventing you from having to give the same information several times during one task
- recognising if you have already given a username and password so you don't need to re-enter it on every page
- measuring how many people are using our services which allows us to make future improvements
5.2 The cookie (whether permanent or session) does not contain any personal information about you, and it cannot be used to identify an individual user.
5.3 If you do not wish to accept cookies, you can set your browser not to allow them. You should read the information that came with your browser software to see how you can turn off the automatic download feature, should you so wish. For more information you can learn how to remove cookies from your device. Please be aware that parts of our site will not function properly if you disable cookies.
5.4 There are two types of cookie you may encounter when using our site www.skillscfa.org:
First party cookies
|Name||Purpose||Where it's used||Typical Content||Expiration|
|[an array of characters approximately 32 in length]||This is a unique session cookie used to remember that you are the same user while you are visiting the various pages on our site. This allows our shopping cart to work across all of our pages.||Across our site||An array of 32 characters in length as a unique code for your visit.||Expires on exit of site|
|poll[number]||This is used to remember if you have participated in our current poll.||Across our site||A one digit number||Expires at the end of the polling period. Typically 1-2 weeks.|
Third party cookies
These cookies are generated from other companies' internet tools which we are using to enhance our site. For example Google has their own cookies for their map service, and these cookies are controlled by them. As we use a number of suppliers who may set cookies on their websites' behalf, Skills CFA does not control the dissemination of these cookies. You should check third party websites for more information pertaining to their cookies and their use. We have listed each of the third party cookies below detail, explaining why we use them and how long they will last.
|Provider||Name||Purpose||Where it's used||More info|
6. How do we protect your personal information?
6.1 Skills CFA takes reasonable measures (physical, organisational and technological) to safeguard against unauthorised access to your personal information (for example, to ensure that email communications are only accessible by the designated recipients at Skills CFA or their suppliers) and to safely store your personal information. However, you acknowledge that the Internet is not a secure medium and the privacy of your communications and personal information can never be guaranteed.
7. How can you update and access your personal information?
7.1 If you have indicated that you wish to receive direct marketing material including e-mail updates, your personal details will be included in a database compiled for direct marketing purposes. From time to time, you may receive direct marketing information from us or from third parties.
7.2 If you have indicated that you wish to receive direct marketing material including e-mail updates from Skills CFA or its partners, but subsequently change your mind, you should notify us by clicking on the "Contact" Icon anywhere on the Websites. Alternatively you may write to our Customer Service Department, 6 Graphite Square, Vauxhall Walk, London SE11 5EE. As soon after this as is reasonably practical, we will remove your name from the relevant database.
7.3 If at any time you wish to update or correct any personally identifiable information you have provided, or you no longer wish us to collect, use or disclose any personally identifiable information for the purposes described above, please do not hesitate to contact us by clicking on the "Contact" Icon anywhere on the Websites. Alternatively you may write to our Customer Service Department, 6 Graphite Square, Vauxhall Walk, London SE11 5EE. If we do not hear otherwise from you, we will assume the information you provide is accurate and up-to-date and that you consent to the collection, use and disclosure of the personally identifiable information you provide us about yourself or others for the purposes described above.
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