Business & Admin
Nothing works without it
Did you know that there are over 3.25 million people in the UK currently working in Business & Administration roles? Millions more are working in positions that require administration skills in some respect1. It's the oil in the machine.
Many sectors are now entering a critical period: the ageing 'baby boomers' are approaching retirement and beginning to reduce their hours or leave altogether. The prosperity of individuals, businesses and the nation depends, in part, on the acquisition of professional administration skills. For some organisations this means a large amount of capability and experience will leave their roles over a relatively short period of time with current administration replacement demand running at 600,000 people over the next five years2. We need to get training.
Three suites of National Occupational Standards (NOS) are available within Business & Administration as outlined below.
Business & Administration
This latest revised version of the NOS for Business & Administration focuses strongly on those aspects of work which have increased in importance in recent years, such as communication and negotiation, working with others, dealing with change, solving business problems, supporting sustainability and managing risk. These are all covered in the following themes:
- Business resources
- Business support services
- Core business and administration
- Corporate decision-making
- Customer service
- Document production
- Events and meeting
- Health and safety
- Innovation and change
- Manage information and data
- Organisational strategy
- Project management
Business & Administration: Specialist
We have developed specialist Business & Administration NOS for administrators that work in the following sectors. These standards cover specialist administration functions which are not included in the main Business & Administration suite.
- Custodial care
- Human Resources
Recent trends in business have tended towards more horizontal management structures with fewer hierarchical levels. This has meant that less administrative support is now available within teams and subsequently there's an expectation that employees will be able to carry out their own administration. They need to know what they're doing and the self-administration standards will help. The standards are applicable to people who are not employed as administrators, do not have access to administrative support or who are expected to carry out their own administration as part of their jobs. For example, employees who are:
- employed in a small business
- working flexible hours
- working remotely, perhaps as part of a 'virtual' team
- technical specialists, professionals and managers
A range of both vocational and academic Business & Administration qualifications are available within the UK and internationally. We have developed a number of specific Business & Administration vocational qualifications including NVQs/SVQs at levels 1, 2, 3 and 4.
Please find below the latest assessment strategy and guidance for Business & Administration NVQs/SVQs.
QCF units have been developed to cover the knowledge and skills needed by those in Business & Administration roles.