Industrial Relations

Learning to listen so others have a voice

Industrial relations - or employee relations - covers a range of job functions within organisations. In some businesses, trade union representatives play an important role in this area and require a range of skills in order to fulfil their functions. We work together with the Trades Union Congress (TUC) to ensure the standards and qualifications for industrial relations professionals reflect industry needs and are fit for purpose.


Two National Occupational Standards (NOS) suites have been developed to cover Industrial Relations related job functions.

Prevention and Management of violence in the workplace

These standards are designed to support employers and employees in the development of good practice and general awareness in the workplace. They cover a full range of functions, from making sure individual actions contribute to a positive and safe working culture, to investigating, evaluating and resolving violent incidents at work.

The Prevention and Management of work-related violence

Trades Union Representatives & Professionals

These standards are fully endorsed by the TUC and are aimed at Trade Union representatives, particularly workplace, safety and learning representatives (ULRs) as well as union professional officers.

TUC Core Trade Union Role


We have not developed qualifications for industrial relations employers. However, a range of vocational qualifications aimed at Trade Union representatives and professionals are available.

Trade Union qualifications are currently provided by only one awarding body, the National Open College Network. For a list of these qualifications please visit the Register of Regulated Qualifications. A copy of the QCF units can also be found on the register.


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